Terms of Service

01Agreement

These terms form an agreement between HaulerBase, Inc. and the company that opens a HaulerBase account. By opening an account or using the service you accept them on behalf of that company and confirm you are authorised to do so.

02Accounts and plans

An account is opened by a company and administered by its owner. What an account can do is determined by its plan. Plans, their prices and their included capabilities are published on the pricing page and may be changed on notice.

Each account is responsible for the security of its credentials and for the actions of its staff users.

03Free trial

Every plan begins with a 14-day free trial. A valid payment method is required to start a trial, and the account is not opened until one has been provided. Nothing is charged during the trial. Unless the subscription is cancelled before the trial ends, the payment method is charged the plan's monthly price at that point and monthly thereafter. A trial may be cancelled at any time before it ends, in which case no charge is made. The payment method may be changed, and the subscription cancelled, from the billing settings in the account.

04Acceptable use

The service may not be used to do any of the following.

• Send unsolicited messages, or collect information from people who have not asked to hear from the account holder.
• Upload unlawful content, or content the account holder has no right to upload.
• Probe, scan or interfere with the service, or attempt to access another company’s data.
• Resell or sublicense the service other than to the account holder’s own moving customers as part of its own service.
• Circumvent usage limits, rate limits or entitlement checks.

05Customer content

The account holder owns the inventory, media, quotes, agreements and reservations created through its account. HaulerBase is granted only the licence needed to host, process and display that content in order to provide the service, and to keep backups.

HaulerBase may use aggregated, de-identified statistics that do not identify a company or an individual to improve the service.

06Payments

Subscriptions are billed in advance for the period selected. Fees are non-refundable except where the law requires otherwise. Overages and add-ons are billed in arrears where they apply. Deposits collected from a moving customer settle to the account holder’s own payment account and are not HaulerBase revenue.

07Term and termination

The agreement runs for as long as an account is open. Either party may terminate on notice. HaulerBase may suspend an account for non-payment or for a breach of the acceptable-use terms, with notice where practicable. On termination the account holder may export its data for a limited period, after which it is deleted.

08Warranties and disclaimers

HaulerBase provides the service with reasonable skill and care. Except as expressly stated, the service is provided as is, and HaulerBase does not warrant that it will be uninterrupted or error-free. Prices, cube estimates and confidence scores produced by the service are outputs of the account holder’s own configuration and the information its customers submit — the account holder remains responsible for the quotes and bookings it issues.

09Limitation of liability

Neither party is liable for indirect, incidental or consequential loss. HaulerBase’s aggregate liability under this agreement is limited to the fees paid by the account holder in the twelve months preceding the claim. Nothing limits liability that cannot be limited by law.

10Changes

These terms are versioned, and each version carries an effective date. Material changes are notified to account owners before they take effect. Continued use after the effective date constitutes acceptance.